Manage levy arrears
How outstanding amounts are calculated, interest accrual, payment plans, and write-offs.
Before you start
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You have issued at least one levy notice that is now past its due date.
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You know your scheme's interest rate on overdue amounts (set in Settings → Finance).
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The committee has resolved any payment plan terms before you record them in StrataBuddy.
Open Finance Module
Navigate to the sidebar and select Finance. From the submenu, choose Levy Management to view the global status of all unit accounts. The arrears dashboard lists overdue notices grouped by lot, with total outstanding amount and days overdue.
Record a payment
Click a notice and choose Record payment. Enter the amount and date — partial payments are supported and reduce the principal first, then accrued interest. Ensure the date matches the bank clearance date for accurate interest calculation.
Set up a payment plan
From the lot's row choose Payment plan. Enter instalment amounts and dates; StrataOwn pauses the standard reminder cadence while the plan is active. You can toggle Suspend Interest if approved by the committee.
Write-off (committee resolution required)
Use Write-off only after a written committee resolution. The audit log captures who authorised the write-off and when.
Frequently Asked Questions
How is interest calculated? expand_more
Simple interest, accrued daily on the unpaid principal at the rate configured in Settings → Finance. The rate must not exceed the maximum allowed by your state's strata Act.
Can I waive interest? expand_more
Yes — use Adjust interest with a reason. The audit log retains both the original and adjusted amounts.
When should we escalate to the tribunal? expand_more
When formal reminders and payment-plan attempts have failed. Each state's tribunal (e.g. NCAT, QCAT, VCAT) hears unpaid-levy disputes; the threshold for proceeding is a committee judgement call.
Related Articles
Issue your first levy notice
End-to-end walkthrough: levy schedule setup, lot calculations, and notice delivery.
Arrears notices, penalties & legal escalation
How StrataBuddy automatically sends reminder and legal notices, how to apply a penalty, and how to advance a debt through the escalation workflow.
Committee spending limit
What the committee spending limit is, how to set it, and when a resolution is required to exceed it.
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